RB Knot Works Shipping & Delivery Policy
Order Processing
Each item is handcrafted with care. Processing time depends on the product, customization, and current order volume. Your estimated processing time will be provided when you order. Processing time is separate from shipping time.
Shipping Rates
Shipping charges are displayed at checkout before payment. Any special shipping arrangements will be confirmed before your order is finalized.
Delivery Times
Delivery estimates depend on the shipping method and destination. Estimated arrival dates are not guaranteed. Carrier delays, weather, and holidays may affect delivery.
If a significant delay occurs before your order ships, we will contact you with an update.
Tracking
When tracking is available, we will provide the tracking information after your order ships.
Shipping Address
Please double-check your shipping address before placing your order. Contact us promptly if you notice an error. Address changes may not be possible after shipment.
If a package is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend it.
Missing or Damaged Packages
If your order arrives damaged, please keep the item and packaging and contact us promptly with photos so we can help resolve the issue.
If tracking shows delivery but you cannot locate your package, check around your delivery location and with household members, then contact us. We will work with you and the carrier to investigate.
Contact
For shipping questions or order updates, contact:
Ryan Brown — RB Knot Works
Call or text: 816-277-9854