RB Knot Works Return & Refund Policy
We want you to be happy with your handcrafted purchase. If there’s an issue with your order, please contact us so we can help.
Returns
Contact us within 14 days of delivery to request a return. Items must be unused, unworn, and in their original condition. Once approved, please ship your return within 14 days.
Custom Orders
Personalized and custom-made items—including pieces made to your requested size or color combination—cannot be returned for change of mind. If we made an error or your item arrives damaged or defective, we’ll work with you to arrange a repair, replacement, or refund.
Please double-check your measurements and selections before ordering.
Damaged or Incorrect Items
Contact us promptly with your order details and clear photos of the issue. If the problem is our fault, we’ll cover any necessary return shipping.
Refunds
After receiving and inspecting your return, we’ll notify you of approval. Approved refunds will be issued to your original payment method within 5–10 business days. Your payment provider may require additional processing time.
Shipping Costs
Customers are responsible for return shipping unless the item is defective, damaged upon arrival, or incorrect. Original shipping charges are nonrefundable for change-of-mind returns.
Contact
To request a return or discuss an order, call or text Ryan Brown at 816-277-9854 before mailing your item.
This policy does not limit any rights provided by applicable consumer law.