RB Knot Works Privacy Policy
Effective Date: September 30, 2026
RB Knot Works respects your privacy. This policy explains how we collect, use, and share information when you visit our website, contact us, or place an order.
Information We Collect
We collect information you provide, including your name, email address, phone number, shipping and billing addresses, and order details. Custom order details may include measurements, color choices, and personalization requests.
Our website and service providers may also collect technical information, such as your IP address, browser type, and browsing activity, through cookies or similar technologies.
How We Use Your Information
We use your information to:
Process payments and fulfill orders.
Communicate about purchases and custom requests.
Provide customer support and handle returns.
Maintain and improve our website.
Prevent fraud and meet legal obligations.
If you sign up for marketing messages, we may send product news or promotions. You can unsubscribe at any time.
Payments and Information Sharing
Payments are handled by our payment providers. Please enter payment details only through the designated checkout.
We share information as needed with providers that support our business, such as website hosting, payment processing, and shipping services. We may also disclose information when required by law or to protect our rights and customers.
We do not sell your personal information.
Cookies
Our website may use cookies to support checkout, remember preferences, and understand website usage. You can manage cookies through your browser and any privacy controls available on our website. Disabling some cookies may affect site functionality.
Data Retention and Security
We retain information as needed to fulfill orders, provide support, maintain business records, and meet legal requirements. We take reasonable steps to protect your information, but no electronic storage or transmission method is completely secure.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of your personal information. Available rights depend on your location, and certain records may need to be retained for legal or business purposes.
Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us.
Policy Updates
We may update this policy as our business or website changes. Updates will appear on this page with a revised effective date.
Contact Us
For privacy questions or requests, contact:
Ryan Brown — RB Knot Works
Call or text: 816-277-9854